Semnox upgrades tech at Sir Goony’s Fun Zone
Blooloop
Semnox Solutions, a provider of technology for the entertainment and amusement industry, has confirmed that a leading FEC in Tennessee, US has become the firm’s latest client. Chattanooga’s Sir Goony’s Fun Zone, which has provided family entertainment for more than six decades, has now invested in a brand new Semnox POS system, swipe card system, and self-service kiosk.
“We could not be happier to have Dutch Magrath and his Sir Goony’s FEC as part of our ever-growing Semnox family,” says senior sales partner for The Americas, Brian Duke.
Multi-faceted system
By upgrading the site’s systems, Semnox will help to increase guest throughput and satisfaction, with the robust system incorporating all of Sir Goony’s attractions.
Sir Goony’s president, Dutch Magrath III, says: “Before we invested in Semnox’s Parafait system, our self-service kiosk only allowed cash to be put on cards for arcade game use. We have many attractions, multi-attraction purchases, two-hour unlimited options, and many other options that now can all be done on our Semnox kiosk.
“Customers even use the kiosk to produce cards from online purchases using a QR code scanner. A customer can reserve a time and purchase attractions online and then get the cards at the kiosk when they arrive without waiting in line at the counter. We are finally catching up to what theatres have done for years!”
Semnox’s Parafait self-service kiosk allows guests to purchase RFID cards, review account balances, and refund their accounts, designed to be efficient and with no involvement of staff members.
Perfect for parties
Sir Goony’s is a popular site for local birthday party celebrations, so can utilise the Semnox Parafait system as its seamless online booking solution. When a reservation and payment is processed through the Semnox system, it now integrates with the POS system helping to avoid double bookings and scheduling issues.
“Before Semnox, our previous supplier promised this from day one, but it was never properly supplied,” says Magrath. “We finally had to have a programmer write our own party scheduler which we had to manually download into the location’s system, which was tedious and time-consuming. Semnox is the only provider we found that could do this flawlessly.”
Parafait’s Party Booking Software makes it easier than before for guests to check available slots, reserve party rooms and create and customize bookings, as well as make secure online payments by payment card or PayPal.
Bepin Jose, Semnox Americas president adds: “It is good to see that Sir Goony’s is now able to extract the power of the single integrated venue management system that makes it easy for operators to manage everything from a single system. Parafait Party Booking Software not only makes it easier to book but being integrated allows the operators to manage, book and plan and execute all in one place, with ease and is part of the day-to-day operations.”
Educated purchase decision
Magrath has worked with many POS systems during his long career, being president of Amusement Products, LLC., a firm that sells attractions to other FECs including electric go-karts, VR arenas, and bumper cars. His customers use a variety of technology systems, proving Margrath with unique insight into their experiences, with a lot of comments focusing on the quality of service provided by other suppliers.
He says “All POS or Swipe card system providers charge monthly software use and phone tech support – Semnox is a breath of fresh air. They take calls, work quickly to solve issues, and follow up to make sure all problems are resolved.
“My previous provider charged more for monthly service, never responded to calls, and typically left problems uncorrected. By the time of the switch, more than half of our readers were not operational and the previous provider refused to repair or sell us replacement readers. Semnox’s tech support is great, and the installation was a very pleasant experience. We are very happy with our choice of Semnox as our POS and TAP Card supplier.”
Earlier this year, Semnox Semnox worked on its first project in Syria, bringing its Parafait software to Leisurezone, an amusement arcade and FEC venue in the capital of Damascus